Privacy Policy

Information We Collect

We collect personal information such as your name, phone number, email address, and other contact details you provide when using our services, including website forms, SMS opt-ins, customer support, and marketing interactions.

Additionally, we may collect:

• Call recordings and transcripts for quality assurance and service improvement
• Appointment and scheduling data
• Business information you provide during onboarding
• Usage data and analytics from our services
• Device and browser information when accessing our website
• IP addresses and location data

How We Use Your Information

Your data is used to:

• Provide and manage the services you request (e.g., AI call answering, appointment scheduling, SMS messaging)
• Send appointment confirmations, reminders, and promotional messages where consented
• Train and improve our AI systems to better serve your customers
• Improve and personalize our services and customer experience
• Generate and manage Google review requests on your behalf
• Provide customer support and respond to inquiries
• Comply with legal and regulatory requirements
• Detect and prevent fraud or unauthorized access

AI and Automated Processing

Our services utilize artificial intelligence and automated systems to handle calls, schedule appointments, and communicate with your customers. This includes:

• Natural language processing to understand and respond to caller inquiries
• Automated appointment booking and calendar management
• AI-generated text messages for follow-ups and reminders
• Automated review request workflows

Human oversight is available for complex situations, and you may request human review of automated decisions that significantly affect you.

Consent for Communications

When you provide consent (e.g., via website forms or SMS keywords), we send automated appointment notifications, marketing, and service updates via email, SMS, or phone calls. Message frequency varies based on your service plan and preferences.

Opt-Out / Unsubscribe

You may opt out of marketing communications at any time by following opt-out instructions included in messages (e.g., replying STOP to SMS). Opting out will not affect essential service communications or your use of our services.

Data Sharing and Third Parties

We may share your information with:

• Service providers who assist in delivering our services (e.g., cloud hosting, telephony providers, SMS gateways)
• Calendar and scheduling platforms you integrate with our services
• Analytics providers to help us understand service usage
• Legal authorities when required by law or to protect our rights

We do not sell your personal information to third parties for their marketing purposes.

Data Retention

We retain your personal data for as long as necessary to provide our services and fulfill the purposes described in this policy, unless a longer retention period is required by law. Call recordings are typically retained for 90 days unless otherwise specified in your service agreement.

Data Security

We implement industry-standard measures to protect your data from unauthorized access, alteration, or disclosure. This includes encryption in transit and at rest, secure access controls, regular security audits, and employee training on data protection.

Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict certain processing activities
• Request data portability
• Withdraw consent where processing is based on consent

To exercise these rights, contact us at info@alchemylabs.dev

Cookies and Tracking Technologies

Our websites and services use cookies and similar technologies to enhance your experience, analyze usage patterns, and deliver personalized content. You can manage cookie preferences through your browser settings.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your data in accordance with this privacy policy.

Changes to This Policy

We may update this policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website with a new effective date. Please review it regularly.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at: